![]() “Collect her prescriptions, keep her comfortable until the ambulance arrives.” “Is she breathing? Is she a normal color or changing color?” He gives each question a second shot before moving on, steady and focused on trying to pull out any useful information. “Help is on the way, tell me what happened.” I just want them to answer ‘yes,’ ‘no,’ or ‘I don’t know.’ It’s OK to not know.” “Callers are extremely stressed in many cases. “I’m trying to get the best answers I can, even if it’s a lie.” “I have to mask the emotion in my voice,” he said. everything has slowed down from his perspective. After decades in the business - Farrell just marked 50 years at New Castle County following three years with his native Cecil County, Md. ![]() Farrell distills a chaotic narrative from the caller into a briefing.Īll of this while listening to the rest of the dispatch center out of his right ear and scanning an enormous set of monitors displaying a flood of information. An ambulance is already on the way, so whateer he can draw out of the caller helps the paramedics come in with a game plan. His voice isn’t exactly “sing-songy” while he responds to calls from people experiencing the most stressful moments of their lives, but he speaks a rhythm into his questions and answers that lets callers know that he’s going to be steady and reliable regardless of what they’re facing. emergency dispatch center, John Farrell exudes serenity. No matter what’s happening in the New Castle County, Del. ![]()
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